Clayton Courtney. Customer Success Manager and Erik Herman, President of AE Herman Associates speak with Houston Striggow, COO and Co-Founder of SusieCakes Bakeries about how the bakery has utilized objective people data to hire the right people for the right jobs, to ensure the customer experience is second to none. Also, learn how SusieCakes has used that data to help form stronger working relationships among a diverse set of employees, resulting in long tenures in a high turnover industry.